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All articles for: ai-supported-training

Training situation for call center employees: two women and a man are sitting in front of their computers with headsets. A man in a shirt stands behind the man with the headset and points at his monitor. Everyone looks friendly.
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April 22, 2025 | Education and the Labour Market

Artificial intelligence in the workplace: insights into the transformation of customer services

Simon Janssen, Michael Stops, Sanne Steens, Pelin Özgül, Nicholas Rounding, Sander Dijksman, Raymond Montizaan, Mark Levels, Didier Fourage, Danique Eijkenboom, Evie Graus, Marie-Christine Fregin

How does the use of artificial intelligence in training affect employee productivity? These and other questions were investigated as part of the long-term... Read more