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All articles for: workplace

Training situation for call center employees: two women and a man are sitting in front of their computers with headsets. A man in a shirt stands behind the man with the headset and points at his monitor. Everyone looks friendly.
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April 22, 2025 | Education and the Labour Market

Artificial intelligence in the workplace: insights into the transformation of customer services

Simon Janssen, Michael Stops, Sanne Steens, Pelin Özgül, Nicholas Rounding, Sander Dijksman, Raymond Montizaan, Mark Levels, Didier Fourage, Danique Eijkenboom, Evie Graus, Marie-Christine Fregin

How does the use of artificial intelligence in training affect employee productivity? These and other questions were investigated as part of the long-term... Read more

Smiling man at desk in office looking sideways
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July 30, 2021 | Forms of Employment

Working from home during the Covid-19 pandemic: usage, barriers, and wishes for the future

Corinna Frodermann, Philipp Grunau, Dana Müller, Georg-Christoph Haas

This article focusses on how working from home has changed during the Covid-19 crisis.... Read more